Our Shipping and Return Policy ...
All products are ships from our office in Southern California, USA. Drop ships direct from Vendor would only be done if necessary. All products are will be shipped mainly via UPS or USPS. Special arrangements may need to be made for international orders and oversize packages. Items normally ship within 2 - 3 business days of receiving payment. The listed shipping quotes includes insurance and applies to the North America Continent only.
We do ship internationally to anywhere in the world where we feel comfortable with. Under circumstances we can't provide the shipping service, third party shipping service can be arranged.
In the event a product arrives damaged, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify us within 24-48 hours of receiving your order. If these steps are not followed, your shipment may not be able to be claimed for the insurance.
1. Take pictures of the damaged area of the product and email them to us at firstname.lastname@example.org.
2. Keep the product and its original packaging box and material.
3. Make a list of the damaged or lost item(s).
4. RG Sport shipping department will contact the shipping company once the email with all the info above are received and schedule a pickup, DO NOT send it back to us.
5. Once the product is picked up and inspected by the shipping company, a replacement will be sent.
The shipping rates shown at the time of checkout are dimensional rate only. If your shipment weight is too much, then contact us for a shipping quote. If there is an error in the shipping rate quoted, we will contact you and let you know of the changes. International order (Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, item can be returned for a 20% restocking fee as long as it is UNUSED and still in its original condition and packaging. Return item has to be insured and paid fully by you. Shipping fee is not refundable in either direction. All need to be returned item MUST be reported within 30 days of the original invoice date and a RMA# will be given. No return will be accepted without a RMA#. Once received and inspected, a refund will be given, under circumstances that the returned item is in its original condition (UNUSED/UNINSTALLED or NOT DAMAGED) and in its original packaging, otherwise we have right to refuse the item and no refund will be given. Refused return or no RMA# return will be treated as abandoned item, you will be responsible for return shipment to you or it will be discarded after 30 days of abandonment.
In the event that the product you ordered is sent either incorrectly or processed wrong by us, we will arrange for the package return shipment and will ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
To return an item back to us, please do the following:
1. Contact our customer service department to receive a RMA#. All packages returned without a RMA# (Return Merchandise Authorization number) will be refused.
2. Pack the item up in its original packaging unless deemed unusable.
3. Include the UNUSED parts and any additional information that was included.
4. Include a copy of your receipt.
5. Write a brief description of the problem with the product.
6. If you have a receipt for the return shipping, include as well.
7. We DO NOT accept any freight collect packages.
Once we have received the above information, we will notify you via email or phone and let you know the status.